Last Updated: December 2024
1. Introduction
At AI Crypto Guard, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency support and recovery services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact details (email, phone number)
- Wallet addresses and transaction details
- Account credentials (when necessary for recovery)
- Communication history and support requests
- Payment information for service fees
2.2 Technical Information
We automatically collect certain technical information:
- IP address and device information
- Browser type and version
- Operating system
- Website usage patterns and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing cryptocurrency support and recovery services
- Communicating with you about your case
- Processing payments and managing accounts
- Improving our services and user experience
- Ensuring security and preventing fraud
- Complying with legal obligations
- Sending important updates and notifications
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our services
- Legal Requirements: When required by law or to protect our rights and safety
- Consent: With your explicit consent for specific purposes
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement comprehensive security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure servers and infrastructure
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
- Incident response procedures
6. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Opt out of marketing communications
- Complaints: Lodge a complaint with supervisory authorities
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and services
- Improve website functionality and performance
You can control cookie settings through your browser preferences.
9. Third-Party Services
Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: